FAQ

What is The One Co?

Australian premium streetwear, built on one idea: wear it like you mean it. No fast fashion, no weekly restocks. We release limited drops in fixed unit runs, and when they're gone they're retired. Drop 01 is The Legacy Collection: three colourways, one standard.

What makes you different?

The Legacy Collection is built from 390GSM French Terry, chosen before the design was finalised. The tape is stitched, not printed. The fit was tested on real people, not mannequins. And it's genuinely limited: a fixed number of units per colourway, no reprints.

Is this a legitimate Australian brand?

Yes. THEONECO PTY LTD (ABN 72 689 112 098) is a registered Australian company. Contact us at sales@shoptheone.store, a real inbox replied to within 24 hours on business days.

What's in Drop 01?

The Legacy Collection in Jet Black, Frost Grey and Blush Pink. A hoodie and pants per colourway, sold separately or as a set. All built from the same 390GSM French Terry with matching stitched side-tape.

What are the pieces like in person?

The tape is stitched into the sleeve and leg seam, not a print or iron-on. Hoodies have a relaxed, dropped-shoulder silhouette. Pants are tapered with an elastic waist and flat drawcord.

What's the fit like?

True to size with a relaxed, modern cut. The hoodie has a dropped shoulder, size down for fitted or up for oversized. The pants are tapered, size up for a more relaxed drape. Unsure? Email your height and weight for a straight answer.

Is the sizing unisex?

Yes, all pieces are unisex. Women often size down one for a more fitted look.

Where do you ship and how much?

Australia-wide and to selected countries. Free AU shipping over $100, otherwise calculated at checkout. AU standard 3–7 business days, express 1–3, international 7–14.

Do you provide tracking?

Yes. A tracking link is emailed once your order is dispatched (allow up to 24 hours to update).

What's your return policy?

Hassle-free 14-day returns from delivery. Items must be unworn, unwashed and in original condition with tags attached. Wrong, faulty or damaged? Contact us within 7 days and we'll fix it at no cost. Change of mind is fine, return shipping is on you. Full Refund Policy.

Can I exchange a size or change my order?

Exchanges where stock allows, email us before returning. To change an order, email within 2 hours and we'll do our best.

Will Drop 01 be restocked?

No. Drop 01 is a fixed-unit release. When a size or colourway sells out, it isn't reprinted. Join the email list and your demand helps shape future colourways.

When is Drop 02?

In development. The email list gets the announcement first, always.

How do I get in touch?

Email sales@shoptheone.store or DM @theoneco.au. We reply within 24 hours on business days, include your order number for order enquiries.